Privacy Policy

Data Protection Notice

This Privacy Notice (“Notice”) sets out how Pacifics may collect and/or process personal data and the rights of the data subject under the General Data Protection Regulation 2016/679 (GDPR).
If you have any questions about this Notice please contact us by email at

Data Protection Officer:

Sarah Mokhtari
Tel: +44 2073750856

We will let you know, by posting on our website or otherwise, if we make any changes to this Notice from time to time. Your continued use of the Services after notifying such changes will amount to your acknowledgement of the amended Notice.

What is personal data?

Personal data means any information relating to an identified or identifiable natural person, known as the ‘data subject’ who can be identified directly or indirectly. This may include name, address, email address, phone number, IP address, location data, cookies and similar information. It may also include ‘special categories of personal data’ such as genetic, biometric, health data, racial or ethnic origin, political opinion, religious or philosophical beliefs.

Why we collect and/or process personal data

Pacifics may collect and process your and third parties’ personal data, in the course of negotiating, arranging and administering your insurance and/ or managing your claims (Services) and in order to meet our legal obligations. Where you provide us with information about other people, you must provide our Notice to them.
Pacifics may process personal data and special categories of personal data which you/ your employer or third-party service providers such as agents, correspondents, loss adjusters, surveyors, lawyers or those instructed by you provide to us in connection with the Services. We may also be provided information from public records and financial crime and sanctions screening databases. Such personal data may be about yourself and other data subjects, e.g. individuals whose details are included in any materials provided by you to Pacifics.

Why/ on what grounds do we collect or process personal information?

The provision of certain personal data is mandatory in order for us to comply with mandatory due diligence requirements and to provide our Services, for example to negotiate, arrange and administer your insurance, assist with claims handling and to comply with our legal and regulatory requirements.

What type of personal data?

The data we may collect and/or process includes a variety of personal information such as your name, address, contact details, date of birth, passport and medical history. This data may include more sensitive details such as information about your health and any criminal convictions you may have.

Who will we provide this personal data to?

As part of the data processing we may need to provide data to third parties such as insurers, agents, legal advisers, correspondents, brokers, reinsurers, loss adjusters, sub-contractors, regulators, law enforcement agencies, fraud and crime prevention and detection agencies and compulsory insurance databases. We will only disclose your data in connection with the insurance negotiated or administered for you or claims managed by us on your behalf, and only to the extent required or permitted by law.

Pacifics has internal procedures in place governing data processing, electronic and physical security measures, storage and deletion to ensure compliance with GDPR. We will keep data while it is needed on an ongoing basis for the processing purposes above or to comply with regulatory and legal time limits. Personal data will be deleted when it is no longer needed or required for the purpose for which it is processed.

You have rights under the GDPR in relation to the data we hold about you, including the right to request access to your data, the right to erase your data, to restrict data processing and the right to lodge a complaint with the UK Information Commissioner’s Office. If you wish to exercise your rights or discuss how we use your information, please contact our Data Protection Officer: Sarah Mokhtari –